Premier Choice Group, a Unified Communications provider usually stationed in the heart of Sidcup, have been kept on their toes amidst the coronavirus outbreak. The company made significant changes over the last year to ensure they could operate all systems and processes remotely without impacting service levels. They initially did this to enable a flexible working culture for their staff but could never have predicted the how important or timely those changes could have been. Telecoms was identified as a critical sector in the Covid-19 response so, when social distancing and enforced closures were introduced, the team found themselves instrumental in facilitating remote working and comms contingency plans, ensuring their customers could continue without interruption: solutions included mobile/desktop apps, inbound call queueing, adjusting line capacity, video calling, integration etc. With a large proportion of customers in the Healthcare sector, a rapid response was essential and continues to be well-received. Team PCG are still fully operational with ‘business as usual’ for almost all aspect of their service.
To discuss anything mentioned above or see how Premier Choice Group can help your business, please call 0800 048 4666 or email email@example.com
First 4 weeks of lockdown stats:
- Within the business, colleagues have amassed 1,082 hours, 13 minutes and 31 seconds on the phone across 37,946 calls. To break it down, that’s over 30 hours and more than 1,000 calls in or out each day – and that’s not including our company mobiles!
- Our Service Desk have been the first point of contact for many of you – so much so, they alone have completed 1,895 service tickets and clocked over 1,046 hours for this support. We kept our Service Desk open over the Easter weekend to support our NHS customers as the Coronavirus diagnoses climbed – we were able to help so many customers over the 4-day weekend and received such positive feedback which was a pleasure to hear.
- Our regional Field Engineers have been travelling far and wide across the country for essential maintenance and installations. Between them they have covered 11,991 miles to attend 88 customer sites, including premises in Tenby, Newcastle, Ipswich and the Isle of Wight!
We’ve also embarked on a team challenge to keep our staff motivated, sane and active as well as to raise money for the NHS and urgent COVID-19 appeals – a brilliant cause that means a lot to us as a business and nation. We initially set out to take 1 million steps in 9 days (the length of time it took to build the Nightingale Hospital at the ExCeL) and raise 1p per step along the way. The team embraced it wholeheartedly and we hit the 1m milestone in just 5 days – so we doubled it! Today is the last of the 9 days! https://www.justgiving.com/fundraising/TeamPCGStepChallenge